Choose the right app for your Shopify stack
Build the correct bridges to your customers
What we do
From a helicopter view and implementing systems, all the way to the nitty gritty operations
| Retention, Community Strategy, Customer care: Analysis | Positioning | Roadmaps |
| Customer engagement Platforms: Setup and Integration | Training | Management |
| Community Marketing: Conversation management | Campaigns | Crisis communications |
Who we do it for
If this is you, we ball.
| Scale ups and SME's: Fashion | Lifestyle | Apparel |
| Community-centric: You understand the need for balancing growth and retention |
| You're on Shopify (and so are we) |
How we do it
| Discovery and Intake |
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| We learn about your brand, its voice, and your customer facing channels. |
| Based on scope and expectations, we advise on the right Shopify App for your customer care |
| Seamless integration |
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| Our team manages the platform vendor, initial setup, onboarding, and configuration for you. |
| Through the Shopify partner portal, we access your store to connect and test everything. |
| Continuous Support |
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| After setup is complete we can monitor, analyze trends, manage AI features and provide reporting. |
| Depending on our agreement, we further increase retention and grow your community. |
Our work
| Morobé |
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| For this female led, accessible luxury brand, we provided a full analysis of their online customer interaction workflow through Gorgias. |
| Sonos |
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| Following a change in brand sentiment, we provided a 6 month onboarding onto Sprout Social for their community management agency, Standing on Giants. |
| Loop Earplugs |
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| We built the foundations to nurture their online Community through optimizing platforms such as Gorgias, brandwatch and Sprout Social. |
Platforms we leverage to build communities and customer interactions
